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Resolved: Kestrel Outdoor is expressing dissatisfaction
Raised 2 times and later resolved in the same thread. Latest: Morgan Lee (client, 2026-05-13): “Very frustrated with how this migration has gone.”
2 relevant messages across 1 thread; 2 from the client; most recent 145 days ago; no contradicting messages; 1 positive remark in other conversations kept as context, not counted against it.
Confidence describes how strong the textual evidence is, not a statistical probability. High: three or more relevant messages across at least two threads, recent (within 30 days), with no newer contradicting message. Medium: two or more messages, or one explicit recent statement. Low: a single or older mention, or evidence contradicted by newer messages.
“Very frustrated with how this migration has gone.”
“This is unacceptable, we're losing sales every hour.”
Later messages in the same conversation, or directly opposite statements. Newer ones lower confidence.
No contradicting messages found.
Opposite-tone remarks about other topics, such as praise for one deliverable. Kept for balance; they do not lower confidence.
“The team loved the new store and we're impressed with the speed.”
Later messages indicating the issue was resolved
“Confirmed all working.”
A dismissed signal re-surfaces automatically if new evidence arrives later.