Signals and opportunities

Inferred from authorized communications using transparent rules. Each signal shows its evidence, contradicting messages and how confident the evidence is. Signals never produce churn probabilities.

What confidence means

Confidence describes how strong the textual evidence is, not a statistical probability. High: three or more relevant messages across at least two threads, recent (within 30 days), with no newer contradicting message. Medium: two or more messages, or one explicit recent statement. Low: a single or older mention, or evidence contradicted by newer messages.

HighHigh confidenceUnreviewed1 contradicting
Client dissatisfaction: Meridian Health Partners
Meridian Health Partners is expressing dissatisfaction
Detected Jul 22, 2026 · last evidence Sep 30, 2026 · 3 messages · owner James Okafor
HighHigh confidenceUnreviewed1 contradicting
Repeated unresolved issue: Meridian Health Partners
Meridian Health Partners has raised the same issue more than once