Signals and opportunities

Inferred from authorized communications using transparent rules. Each signal shows its evidence, contradicting messages and how confident the evidence is. Signals never produce churn probabilities.

What confidence means

Confidence describes how strong the textual evidence is, not a statistical probability. High: three or more relevant messages across at least two threads, recent (within 30 days), with no newer contradicting message. Medium: two or more messages, or one explicit recent statement. Low: a single or older mention, or evidence contradicted by newer messages.

LowLow confidenceAppears resolved · awaiting confirmation
Repeated unresolved issue: Kestrel Outdoor
Resolved: Kestrel Outdoor has raised the same issue more than once
Detected May 13, 2026 · last evidence May 13, 2026 · 1 message · owner Grace Kim
LowMedium confidenceAppears resolved · awaiting confirmation
Client dissatisfaction: Kestrel Outdoor